Second Part, 7/15/16
Let us expand more about Google shady practices: This actual conversation took place and it is here brought not verbatim, but the essence of the conversation and its content and meaning and implication are accurate. Of course this is a brief synopsis of the conversation.
Phone call to Google Merchant Services:
Myself: I would like to report a fake malicious review by a person that is homeless goes online by the name of Gutter Punk--on multiple online platforms--and has been found on the property when the office is closed at midnight, eating, drinking and loitering, causing a sensation of fear and discomfort to exit the vehicle and attend to a sick patient late at night that I had to get some medications for a house call. The police has been informed and I'm presenting to you all the information on this person and its lifestyle and activity including arrests and loitering and voiding body fluids in public. This person boasts online of its lifestyle and trespassing and living on the streets. Also, this person is not a client of the business and never set foot inside the office. Yelp has been informed of the above, given exactly the same information and immediately this person was removed from Yelp. Finally Google, you have promoted this individual to a local guide and reward him with gifts and seek reviews from him. What is wrong with you, don't you even bother doing a minimum of screening?
Google's response: Let me review the information and the review. A minute later: It does not violate our policies.
Myself: how can that be, as your policies themselves state that a review has to deal with nature of the business reviewed?
Google response after a slight giggle they couldn't resist making: It was on your property so it's related.
Dismayed I asked: You are kidding are you not? This person was trespassing at midnight sitting in the dark parking lot. How can you even utter such a response?
Google; No we are not kidding.
Myself: Let us take it to the extreme and let me ask: let us assume that a business owner has an argument with a person, like waiting in line somewhere or let say a minor fender-bender happened and while waiting for the police the other person finds out where you work. Let assume you wear a shirt with the business logo. Then this person goes online and writes a fraudulent malicious review about the business, I'm sure you will remove such a review, correct?
Myself: This is unbelievable, you must be kidding, this has nothing to do with a business reviewed and the nature of its business.
Google; No, we are not kidding.
I think it's clear from this conversation how Google Fosters, Festers and Harvests with Glee bad reviews. It makes them money as they can try and have the merchant purchase ads.
At this point I tried a little experiment with Google and asked about a positive review.
Myself: what if an employee of a business also uses the business services and has a great experience and want to share it with the public.
Google: Absolutely not, an employee can't do it.
Myself; what if it's the reverse happens and the employee writes a negative review.
Google: Yes, that is allowed.
I didn't even bother at this point to try and find what convoluted and bizarre explanation Google might come up with. So I ended the phone call.
To all professional, merchants and the public at large; Avoid the trap set by Google. Use Bing, that doesn't get itself involved in reviews, and the obvious conflict of interests involved with it.